Shop now

Privacy Policy for Cape Town Wall Design

Cape Town Wall Design (also referred to as Ctwalldesign.co.za) ("We") are committed to protecting and respecting the privacy rights of all our visitors and customers.

This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect From You

When you use our website, purchase our products and correspond with us we may collect some or all of the following personal data about you:

  • your name, billing and delivery address, postcode, email address and contact phone numbers
  • any images submitted to our website
  • details of your correspondence with Cape Town Wall Design via website forms, email or online chat.
  • any preferences you have given about receiving information from Ctwalldesign.co.za
  • information about your use of the Ctwalldesign.co.za website including location, browser, browsing data when using our site and other communication data.
  • We may also collect personal data from third parties that you have given your consent to, to pass details about you to us, for example in the billing/payment part of our process. In some instances, you may supply us information about a third party such as a name, address and contact email address or phone number so that we may deliver the products you are purchasing to this person. We will not use the information you supply in this way for anything other than in providing the services for which you have supplied these details.

IP Address

We may collect anonymous information about your computer, including where available your IP address, operating system and browser type, for system administration and analysis by third-party analysis tools such as Google Analytics. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

How we make use of your personal information?

We collect, store, process and use your personal data for a variety of reasons. We also pass some of your personal data to our affiliated companies or suppliers working with us for legitimate business purposes. When you purchase from us, create an account or wishlist we may need to process certain data that allows us to:

  • To provide Ctwalldesign products and services to you
  • To associate your account and purchases with you and in some cases to verify your identity
  • To be able to process orders you make from payments made by you
  • To provide details of your order and delivery contact details to third party suppliers engaged by us
  • To improve your overall customer experience when using us
  • To provide relevant customer support during your dealings with us
  • To contact you by telephone and/or email in relation to the products and services we are discussing with you or that you have purchased from us.

Email Preferences

If you have opted in to our email notifications, we will send you information about new products and services, offers and other news that we think may interest you, by email from time to time. You can opt out of receiving these emails at any time using the ‘unsubscribe’ feature on each email or by informing us directly via our contact form.

If you do not want to receive communications from ctwalldesign.co.za about products and services that may be of interest to you, simply indicate this preference.

Even if you choose not to receive further marketing communications from us, we may still communicate with you using any of these methods regarding any enquiries or orders that you have made with us.

Deactivation of Your Account

You may also request deactivation of your account by contacting us. Please note that some information may remain in our archived records after your account has been deactivated.

Ctwalldesign contact information

Please be sure to include your exact name, telephone number and specific preferences and send your requests/queries to the following address.

+27 82 568 6996
info@capetownwalldesign.co.za

We will not disclose any of your personal data to any third party, other than to an affiliated company/supplier or data processor (including delivery couriers and payment service providers). We share data with the following organisations to enable us to provide an effective service to you:

  • Manufacturers and product suppliers
  • Delivery/shipping companies
  • Information software service providers
  • Payment processing companies
  • Marketing services and advertising companies

Cookies

This section is designed to help you understand what cookies are, how we use them and the choices you have in regards to their use.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By visiting or using this site with your browser set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

To make full use of the Ctwalldesign website and to benefit from certain customisation features, your computer, tablet or mobile phone will need to be set up to accept cookies. Some features on this website will not work when cookies are blocked.

By continuing to use www.ctwalldesign.co.za website, you are agreeing to our use of cookies as described below.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the website. This allows our website to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

Due to the nature of the customisation process on the Ctwalldesign website, some cookies play a very important role in the process of providing the service we do.

Below are details of the different types of cookies that we use;

Strictly Necessary Cookies

These cookies are essential in helping you to move around our website and use its features, such as the customisation process. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing purposes or passed on to third parties.

Analytical/Performance Cookies

In order to keep the website, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our website. Google Analytics and Hotjar, use cookies to collect data that helps us understand how people are using the site and monitor any errors that users may be experiencing. We use this information to identify how and where we can improve the user experience. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.

Functionality Cookies

These cookies allow websites and applications to remember choices you make and provide enhanced, more personal features. The information these cookies collect is usually anonymous which means we can't identify you personally, login you in, remember your dimensions, and more. These cookies do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but they help us to serve you more effectively.

Targeted Marketing Cookies

We also use cookies to assist in targeted advertising to display banner advertising on other selected websites. These cookies also help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our website may be limited.

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

Third Party Cookies

We allow a selection of Third Parties to place cookies when you visit our site. These cookies enable us to monitor our website use and provide targeted marketing campaigns.

For details of the Third Party cookies we use please see the table below. Ctwalldesign is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies are used for site monitoring, analytical and targeting purposes:

  • Google Analytics – Analytics & Performance
  • Google Tag Manager - Analytics & Performance
  • Google Adwords – Marketing
  • Bing Ads - Marketing
  • Facebook – Marketing
  • Instagram – Marketing
  • Pinterest – Marketing

Opting Out

If you do not want your data used by Google Analytics you can choose to install the Google Analytics opt-out browser add-on. To do this, you can visit the Google Analytics opt-out page and install the add-on for your browser. Website visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Data Retention

We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes of legitimately operating our business or as required by applicable law.

Payment Information

Please note that no credit or debit card payment details are stored by us (Cape Town Wall Design) at any point. Website payments to Ctwalldesign.co.za are made via Payfast whom do not send any card details to us. The only details passed to us include billing and delivery address plus any email or contact information provided. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Links to third party sites

Our Site may, from time to time, contain links to other third party websites. If you follow a link to any of these third party websites, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for those websites or their privacy policies.

Deceptive emails

Cape Town Wall Design will never ask you to confirm the details of your account or card payment details by email. If you receive such contact, please do not respond to it.

Updates to this notice

This Privacy Notice was last updated on 16th February 2021.

Contact us

If you would like to contact us about any aspect of this Privacy Policy please click here.

closebarsangle-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram